GENZE E101 Owner's Manual

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WARRANTY CERTIFICATE (FOR BICYCLE)

Please note that this certificate with the date of purchase indicated must

be presented when a request is made for the warranty service.

Product Name:

Model:

Serial Number:

Telephone:

Date of Sale:

Customer Support: 1-855-GO-GENZE

Store Name:

Address:

Electric Bicycle Ownerʼs Manual

www.genze.com

1-855-GO-GENZE

www.genze.com

02 / 03

Table of Contents

1. Welcome and Congratulations

4-5

2. Identifying the Main Components

8-11

4. Safety and Riding Instructions

6-7

3. Pre-Ride Checklist

12-15

5. Assembly and Adjustment

16-18

6. How to Operate an Electric Bicycle

19-20

7. Inspection, Maintenance, and Dimensions

8. Instructions for Riding Your Electric Bicycle

IMPORTANT!

THIS PRODUCT IS NOT INTENDED

FOR OFF-ROAD USE.

YOUR INSURANCE POLICIES MAY

NOT PROVIDE COVERAGE FOR

ACCIDENTS INVOLVING THE USE

OF THIS BICYCLE.

TO DETERMINE IF COVERAGE IS

PROVIDED, YOU SHOULD CONTACT

YOUR INSURANCE COMPANY.

Congratulations on the purchase of your new GenZe e-bike!

Before you take your new e-bike for a spin, we encourage

you to read and understand the contents of this manual.

1. Welcome and Congratulations

2. Identifying the Main Components

1. Frame
2. Front Fork
3. Handle Stem
4. Handlebar
5. Tire
6. Rear Hub

7.   Hub Motor
8.   Headset
9.   Rear Derailleur
10. Front Brake
11.  Rear Brake
12. Gear Crank

Model e101

e101

04 / 05

13. Chain
14. Seat
15. Seat Post
16. Pedal
17. Free Wheel
18. Brake Lever

19. Shifting Lever
20. Battery
21. Reflector
22. LCD Display

Model e102

e102

06 / 07

1. Check that the front and rear brakes are properly

aligned. Squeeze the front brake lever (left) and the rear

brake lever (right) with your e-bike at a standstill and

apply full pressure to one pedal. The e-bike should not

move forward if the brake levers work properly.

2. Check that the insertion marks on the handle stem and on

the seat post are fully tightened.

3. Check the front and rear wheels to ensure that they are

secure. Ensure that the hub nuts on the front and rear

wheels are securely fastened.

4. Check tire pressure (found on the tireʼs sidewall).

5. Ensure that pushing the seat from side-to-side securely

fastens the seat.

6. Check the pedals and the gear crank to ensure that they

are secure.

7. Check that side reflectors are in place and free from

damage and contamination.

8. Check the frame and the front fork for any deformation.

9. Ensure that the front wheel and the handlebars are set in

the correct orientation.

10. Secure any loose fitting pants to your leg with a band or

other similar means.

11.For your safety, always wear protective clothing (helmet,

biking gloves) each time you ride your e-bike.

12. If a child intends to use your e-bike, make sure that he/she

wears protective clothing (including a helmet, knee pads,

elbow pads, and/or wrist protection). Check your state

regulations to determine the minimum age requirement for

e-bike use in your area.

• In this manual, there are three signs used to alert you of the

degree of danger associated with riding: Danger, Warning,

and Caution.

Danger

Warning

Caution

Indicates an imminently hazardous situation

which is liable to result in death or serious

personal injury.

Indicates a potentially hazardous situation

which could could result in death or serious

personal injury.

Indicates a potentially hazardous situation

which may result in minor or moderate person-

al injury.

3. Pre-Ride Checklist

08 / 09

4. Riding Instructions

Do not ride tandem on

your e-bike under any

circumstances.

Do not ride while

walking a pet or when

holding an object.

Do not ride on rough trails,

including mountain trails.

Do not step on your e-bike to

reach something above

your head.

Do not use your e-bike to do “tricks”

such as pulling a wheelie, performing

jumps, or riding down stairs.

Do not ride under the

influence of alcohol or

any other substances.

• Read the entirety of this userʼs manual carefully before your

first ride and fully abide by the warnings and guidelines

that are contained therein.

• Misuse of your e-bike can result in injury.

• Although your e-bike was produced with strict quality

assurance practices, there is a possibility that damage

could have occurred in transit. If you identify defects with

your bike upon receiving it, please contact us at

1-855-GO-GENZE

• Consult your retailer before riding an e-bike if you are

over 230 lbs.

Make sure that wires are not entangled

Warning

Riding with the wires entangled may

cause the brake to be applied unexpect-

edly or not to work properly.

Make sure that the seat is held securely

before every ride

Danger

Make sure that the minimum insertion

mark on the seat post is not visible

beyond the bike frame
If you are unsure about whether the seat

post is secure, loosen it via the quick

release and then fasten it again securely.

NORMAL

ENTANGLED

4. Riding Instructions

Do not only use your front brake.

Ensure the kickstand is

up before every ride.

Applying the brakes abruptly

on a wet or icy surface may

cause the bike to skid

uncontrollably.

Avoid wearing loose-fitting clothing

that might get caught in the e-bikeʼs

chain or in other moving parts.

Refrain from cycling in high

heels, slippers, sandals, or

while barefoot. Always wear

closed toed footwear while

riding your GenZe e-bike.

Avoid placing lubricant on

the brakes or the wheel rim,

as it will significantly

weaken braking power.

Placing an excessive load on your

bike may cause you to lose

control.

Creak!

10 / 11

Always use proper

hand signals.

If you are a beginner, make sure you practice in a large open

area before riding on public roads.

Do not allow anyone who does not know how to control an

e-bike to ride your e-bike.

Make sure that your e-bike is set to “Pedal Assist 1” before you

start and pedal slowly at first to avoid unexpected acceleration.

12 / 13

5. Assembly and Adjustment

Correct Riding Position

• The correct riding position allows you to maneuver the

handlebar and apply the brakes when needed.

• Adjust the seatʼs height so that both of your toes can

touch the ground when you sit on the seat.

• There should be at least a 2-inch gap

between yourself and the top tube

when you are standing over

the e-bike.

(this applies to the e101 only)

Seat Assembly and Height Adjustment

1. Insert the seat post into the frame until the insertion marks

(upper & lower) are no longer visible. Next, adjust the

seat post to the appropriate height and tighten the nut

and close the lever to securely fasten the seat.

2. Securing the fastener should take a considerable amount

of force. Check with your retailer or authorized service

center for proper installation instructions as the seatʼs

height should vary depending on your height.

Front Wheel Assembly

• Front wheels need to be assembled by technical service at

your retailer.

• Make sure that the front and rear hubs are correctly set as

shown in Figures 1 and 2 below.

• Fasten the quick release lever on the axle as shown in

Figures 3 and 4 below.

• You should exert considerable force when fastening the

quick release. If the lever opens with ease, it may not have

been securely fastened.

Tire Inflation

• Fill tires to recommended pressure as indicated on the

sidewall of the tire.

Top tube

Approx. 5cm

Insertion mark

(LOWER LIMIT)

Insertion mark

(UPPER LIMIT)

Seatpost

Open

Closed

QR lever

Adjusting nut

Seatpost

Open

Closed

QR Lever

Figure 1

Figure 2

Figure 3

Figure 4

To tighten

Closed

Open

Adjusting nut

Quick release lever

Lever

14 / 15

Pedal Assembly

*Make sure that the pedals are mounted on their respective

sides, as labeled. Failure to do so will prevent their being

removed or reattached.*

• The left and right pedals are fastened by screws rotating

in the opposite directions.

• The pedal with “R” marked on one side is the Right Pedal.

The pedal with the “L” marked on one side is the Left Pedal.

• Use a 15mm spanner and make sure that the pedal axle

and the gear crank arm are perpendicular to each other

when attaching the pedals.

Brakes

• Please note that all brake services need to be conducted

by the technical service department at your retailer or at

a GenZe Service Center.

• Riding with improperly adjusted brakes or worn brake

pads can result in serious injury or death.

• Adjust the brake lever if the distance between the lever

and the handlebar is too great.

• Make sure that the disc is fully coupled to the frame and

securely held.

• Insert the disc into the brake body (attach the front wheel)

and then fix the brake wire.

• Squeeze the brake lever two to three times to see whether

the brake pad touches the disc.

How to Use and Adjust Gears

• If your GenZe e-Bike is not shifting correctly:

o Check the wire tension.

o If the wire is loose, rotate the bolt on the shifting lever

counter-clockwise.

o If the wire is not loose, choose the bolt marked ʻHʼ

between the two adjusting bolts for the front derailleur

and rotate it counter-clockwise one to two turns.

o Rotate the bolt marked ʻHʼ one turn to the left to adjust

gear 3 of the front derailleur, and the bolt marked ʻLʼ to

adjust the large gears of the rear derailleur.

If the problem still exists, consult your local retailer or a GenZe

technical service center by calling 1-855-GO-GENZE.

Avoid using extreme combinations of gears such as those

shown in Figure 4. They can cause excessive traction between

the sprocket and the chain, reducing the service life of your

e-bike.

5. Assembly and Adjustment

Front derailleur

Pull the shifting lever

Push the shifting lever

Pull the

shifting lever

Release the

shifting lever

Wind the

shifting lever

Low speed riding

High speed riding

Release the shifting grip

Wind the

shifting grip

Push the shifting

lever

Adjusting bolt

Figure 4

16 / 17

6. How to Operate Your Electric Bicycle

1. Battery Indicator Switch – Press to see how much battery

charge remains.

2. Battery Indicators – The amount of power remaining is indicated

in five levels including the last indicator blinking. Recharge the

battery when two or fewer indicators are shown.

3. Handle – Rotate and hold the lock to the left and pull the handle

to remove the battery.

4. Recharging Inlet – Located beneath the on/off switch. Connect

the recharging jack here.

Definitions of Highlighted Parts

Recharging the Battery

Recharging Indictor

Green - Fully charged
Red - Charging

1. Set the battery in the slot so that the part

marked with

reaches the corner as

shown in the figure on the left.

2. Press the battery on the part where the

handle is until it latches into place.

1. Ensure that the e-bike is at a standstill.

2. Rotate the battery lock counter-clockwise

to unlock.

3. With the lock rotated, pull the handle to

remove the battery.

(As mounted)

How to Remove the Battery

How to Mount the Battery

1. Connect the charger to the battery pack.

2. Connect the charger to an 110v power outlet.

3. Monitor the charging progress by the colored LED lights. When

the light is red, the battery is charging. When the light is green,

charging has completed.

4. Once charging has completed, disconnect the charger from the

outlet, remove the charger from the battery pack, and return the

battery to your e-bike.

• Do not move the charger and battery while charging is

in progress.

• Use the charger in a well-ventilated place free from moisture.

Do not leave anything flammable or explosive near

the charger.
• Ensure that the charger is out of reach of children.
• Only use the certified charger provided and always follow the

instructions to recharge correctly.
• Do not recharge the battery for more than 18 hours as this

could critically damage the battery pack.
• To extend the batteryʼs life, recharge it immediately after it

has discharged.

• Make sure that your E-bike is inspected by an authorized

GenZe dealer or at a GenZe Service Center at least once a

    year. Find the nearest to you by calling us at 1-855-GO-GENZE.
•  If your e-bike fails to work properly, consult your retailer.
•  It is important that your e-bike is well maintained in order to

prolong its life.

• Have your brake pads replaced if they are worn out.

• Use only genuine replacement parts when your e-bike

is serviced.

• Any injury or damage resulting from your failure to fully

understand this manual or negligence will not be covered

under the Product Liability.

7. Inspection, Maintenance & Dimensions

Do not lubricate between the brake shoe and the rim.

Caution:

Frequency

Component

Lubricant

How to Lubricate

Chain

Chain Lube or Light Oil

Brush On or Squirt

Derailleur Pulleys

Chain Lube or Light Oil

Brush On or Squirt

Derailleurs

Oil

Oil Can

Brake Calipers

Oil

3 Drops from Oil Can

Brake Levers

Oil

2 Drops from Oil Can

Monthly

Shift Levers

Lithium Based Grease

Disassemble

Freewheel

Oil

2 squirts from Oil Can

Brake Cables

Lithium Based Grease

Disassemble

Yearly

Bottom Bracket/Pedals/Derailleur Cables/Wheel

Bearings/Headset/Seat Post

Lithium Based Grease

Disassemble

Every

Six Months

Weekly

18 / 19

• Recharge the battery fully before leaving it for an extended

period of time. Make sure that it is recharged at least once

every 10 days whether you use it or not. (Recharging may not

be possible if it becomes fully discharged.)

• Protect the battery from rain or moisture, which could cause

it to fail.

• Charge the battery in environments between 15°F and 100°F.

1. On/Off Switch: Controls the power supply to the instrument panel.

2. Mode Switch: Press to change the e-bikeʼs operation mode.

3. Riding Mode Switch: Press to change riding modes between Level 1

(low speed, regular surfaces) and Level 5 (high speed, downhill).

To switch from to kph to mph, or vice versa, press and hold both the

plus and minus buttons simultaneously on the pedal assist control

module for 5 seconds.

4. Riding Speed Indicator: Indicates the current speed of the e-bike.

5. Distance Covered and Time Elapsed: Indicates the distance the

e-bike has covered and how much time has elapsed in the

current ride.

Names and Functions of the Instrument Panel

6. How to Operate Your Electric Bicycle

20 / 21

Riding Using Pedals When the Power Switch on the E-Bike is Off

8. Instructions for Riding

Your Electric Bicycle

1. Install the battery.

2. Turn the e-bike on.

• You can use your bike in pedal assist mode (modes 1, 2, 3, 4,

and 5) or as an e-bike by twisting only the throttle in 0 mode.

• Note that the e-bike mode requires the inside part of the

right grip/throttle to be twisted slightly.

• When the instrument panel turns on, Pedal Assist 1 is the

default mode.

o Starting at Pedal Assist 1 is required to avoid an accident

and to prevent sudden acceleration.

3. Pedal slowly at Pedal Assist 1 to start the motor.

o The motor wakes up when the crank rotates at least

45 degrees.

4. Press the riding mode switch at Pedal Assist 1 to adjust up to

speed 5.

o In general, regular surfaces require a lower speed, and

downhill requires a higher speed.

5. Pressing either brake will deactivate the motor.

6. Disconnect the battery if you will not use the e-bike for an

extended period of time.

• This function is the same as riding a regular bicycle.

• Select speed 4 on the right shifter when riding on a regular

surface in pedal mode.

• In e-bike mode, the recommended positions for the right shifter

are between speeds 4 and 6 on regular surfaces and between 1

and 3 for downhill sections.

Parts that require lubrication
and where to check before a ride

Rear brake

Brake lever

Brake shoe

Handle stem

Handlebar

Seatpost

Chain

Rim

Pedal

Hub nut

Tire

No lubrication

Brake lever

(front and rear)

Chain (lubricate

while pedaling)

Rear derailleur

(Lubricate the

moving part)

Front derailleur

(Lubricate the

moving part)

Motor:

• Do not attempt to disassemble the electric motor on your own.

Consult your local authorized retailer or a GenZe Service Center to

check parts for wear or to lubricate applicable components.

Find your nearest location by calling us at 1-855-GO-GENZE.

• Check that the motor is securely assembled before every ride.

If it is loose, contact your local authorized GenZe retailer or a

GenZe Service Center.

Do not modify your e-bike on your own. Contact us at

1-855-GO-GENZE or consult one of our dealers prior to any

modification. Failure to do so could invalidate your GenZe warranty.

You are required to follow all traffic laws, regulations, and signals

when you ride your e-bike.

7. Inspection, Maintenance

and Dimensions

NOTES

PDF User Manual

E102

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