PDF User Manual

  1. Home
  2. Manuals
  3. Intec CVC400 Series Installation And Operation Manual

Intec CVC400 Series Installation And Operation Manual

CVC500AH Series

Made by: Intec
Type: Installation And Operation Guide
Category: Dash Cameras
Pages: 15
Size: 0.2 MB

 

Download PDF User Manual



Full Text Searchable PDF User Manual



background image

 

 

 
 

 

 

CVC400 Series 

Installation and 

Operation Guide

 

 

Please read this guide carefully before
use and keep it for future reference.
Remember to complete and mail the
owner registration form. (Installer 

-

Please give this manual to the user of
this product after your use.)

 

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

2

Table of Contents 

T

ABLE OF 

C

ONTENTS

...............................................................................................................................................................2

 

GENERAL INFORMATION ...................................................................................................................................................3

 

I

NTRODUCTION

........................................................................................................................................................................3

 

I

MPORTANT 

I

NFORMATION

......................................................................................................................................................3

 

C

ERTIFICATES OF 

C

OMPLIANCE

...............................................................................................................................................3

 

W

ARNINGS AND 

C

AUTIONS

.....................................................................................................................................................4

 

P

ACKAGE 

C

ONTENTS 

/

 

P

ARTS 

L

IST

..........................................................................................................................................5

 

DESCRIPTION..........................................................................................................................................................................6

 

P

RODUCT 

O

VERVIEW

...............................................................................................................................................................6

 

F

EATURES

................................................................................................................................................................................6

 

S

PECIFICATIONS

.......................................................................................................................................................................6

 

INSTALLATION INSTRUCTIONS .......................................................................................................................................7

 

W

IRING 

D

IAGRAM

...................................................................................................................................................................7

 

D

ISPLAY 

C

ONNECTIONS

...........................................................................................................................................................7

 

D

ISPLAY AND 

C

ONTROLLER 

I

NSTALLATION

............................................................................................................................7

 

C

AMERA 

I

NSTALLATION

..........................................................................................................................................................8

 

C

ABLE 

I

NSTALLATION

.............................................................................................................................................................9

 

CONNECTOR ALIGNMENT ...............................................................................................................................................10

 

H

IROSE 

A

LIGNMENT

..............................................................................................................................................................10

 

M

OLEX 

A

LIGNMENT

..............................................................................................................................................................10

 

XL

 

(M

IL 

S

PEC

)

 

A

LIGNMENT

..................................................................................................................................................11

 

IMAGE ORIENTATION........................................................................................................................................................11

 

O

RIENTATION 

R

EQUIREMENTS

..............................................................................................................................................11

 

H

OW TO 

C

HANGE 

Y

OUR 

I

MAGE

.............................................................................................................................................11

 

TROUBLESHOOTING AND MAINTENANCE .................................................................................................................12

 

T

ROUBLESHOOTING

...............................................................................................................................................................12

 

P

REVENTATIVE 

M

AINTENANCE

.............................................................................................................................................12

 

H

OW TO GET 

S

ERVICE

............................................................................................................................................................13

 

ADDITIONAL INFORMATION...........................................................................................................................................14

 

W

ARRANTY

...........................................................................................................................................................................14

 

INTEC

 

O

FFICES

.....................................................................................................................................................................14

 

O

WNER 

R

EGISTRATION

..........................................................................................................................................................15

 

 
 

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

3

General Information 

Introduction 

Thank you for selecting an INTEC Car Vision® 
System. Before using your system, please be sure to 
read and understand these instructions carefully. If 
you have any questions or concerns, please do not 
hesitate to contact us toll free at 800-468-3254 
(west) or 800-522-5989 (east). 
 
This Guide is intended to provide you with 
information needed to successfully install and 
operate the CVC400 series camera. It applies to the 
CVC400 and CVC400XL and their derivatives. 

 

Important Information 

Please read, follow and keep these instructions for 
future reference. A copy of these instructions should 
be left in the vehicle in which the system is installed. 
 
There are no user serviceable parts inside the 
system components. All service must be completed 
by authorized service personnel only. Please refer to 
the Warranty section described later in this manual.  
 
Always use the proper tools, wear protective clothing 
and take necessary precautions when working 
around electricity to prevent electrical shock. 
 
Use only INTEC specified and provided cables to 
connect the components of the system. Use of other 
than INTEC specified and supplied components and 
cabling could be dangerous and result in damage to 
the system components and void the warranty.  
 
Use only INTEC specified and supplied accessories 
and options when upgrading your system. 
 
Operating the camera system on too low or too high 
a voltage may damage the system. 
 
Always confirm the view provided by the camera is 
adequate for your needs prior to vehicle use. 
Adjustments to the camera viewing angle should be 
made before use, if necessary. 
 

Most states have laws pertaining to motor vehicles 
equipped with a video display within the driver’s field 
of vision, either directly or indirectly, unless the video 
display is used in conjunction with a back up safety 
camera to monitor the blind spots around the 
vehicle. INTEC’s products are specifically designed 
to enhance vehicle safety. Use of an INTEC display 
to view video in any manner other than intended 
requires installation in accordance with your state 
laws. 
 
We recommend the use of the optional Radar 
Sensors to enhance overall safety. 
 
Do NOT let the Car Vision® System distract you 
from driving safely. 

 

Certificates of Compliance 

RoHS

COMPLIANT

2002 / 95 / EC

 

 

 

This device complies with 
Part 15 of the FCC rules. 

 

 

 

 

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

4

Warnings and Cautions 

 

Warnings 

 

Do NOT attempt to connect other 
electrical devices to the power wire 
harness of the Car Vision® System 
as this can cause an over current 
situation which can lead to electrical 
shock or fire. 

 

 

 

If at any time you see or smell smoke 
coming from the Car Vision® 
System, stop driving, exit the vehicle 
and disconnect main power. Check 
the system and remove any 
damaged components before you 
resume normal vehicle operation. 

 

 

 

Do NOT attach the wiring to any 
moving parts, across sharp edges or 
close to heat sources as this may 
cause shorting of the wires and may 
lead to a fire or electrical shock. 

 

 

 

When installing the camera system 
be certain that all items are secure. 
Items that are not secure or mounted 
in an unstable manner can come 
loose and cause damage or personal 
injury. 

 

 

 

When installing the system be sure 
to use only INTEC supplied brackets. 
The Car Vision

® 

camera must be 

insulated from the vehicle body. The 
supplied camera bracket provides 
the required insulation. Failure to do 
so could result in a fire and lead to 
property damage or personal injury. 

 

 

 

Do NOT install the camera in any 
area that allows it to extend out past 
the vehicle as this can cause injury if 
it were to come in contact with 
people walking around the vehicle.  

 

 

 

Never use fuses of a larger rating 
than those supplied with your Car 
Vision® System. Use of larger rated 
fuses can cause excessive current 
through the system if a short occurs 
and could lead to a fire. 

 
 
 
 
Cautions 
 
 

 

Confirm that the orientation of the 
image on the display is proper. Rear 
facing cameras should yield a mirror 
image, where items on the left of the 
vehicle appear on the left side of the 
monitor. 

 

 

 

Before you begin driving, be sure the 
display controls are adjusted 
properly. This will avoid unnecessary 
distractions while driving. 

 

 

 

Do NOT attempt to open or service 
your equipment. Removal of the 
product enclosure can lead to 
electrical shock. 

 

 

 

You should not attempt to make any 
adjustments to the Car Vision® 
System while driving as this can lead 
to an accident. Only make 
adjustments when the vehicle is 
stopped. 

 

 

 

Keep the Car Vision® System clean 
and free from dirt, snow and ice. If 
the camera glass or display panel 
becomes dirty, clean them before 
use. If they are covered with snow 
and/or ice, it should be cleared off 
before use. Failure to do so could 
lead to an accident.  

 

 

 

When running a cable from the 
exterior to the interior of a vehicle, 
care needs to be taken to seal the 
entry point. Failure to do so could 
allow in exhaust fumes, other toxic 
gases or water. 

 

 

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

5

Package Contents / Parts List 

 

 

CVC400 

 
 
 

 

 
 
CVC400 - Camera 
105-00-02-004 – Bracket Kit 

 
 
 
 
 

CVC400XL 

 

CVC400XL - Camera 
105-00-02-005 – Bracket Kit

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

6

Description 

Product Overview 

The CVC400 series cameras have been designed to 
operate in a variety of mobile applications.  
 

Features 

IP68 Waterproof – CVC400XL 

Wide Field of View provides operator with 
great visibility for faster response to hazards 

Crisp Color Imaging provides a clear, 
detailed picture to the driver with the lowest 
light sensitivity of any color camera 

Optional thermostatically controlled heater 
feature helps melt away snow, ice and frost  
from the camera and allow cold weather 
operation 

Easily flush mountable - CVC400 

-  Rotatable bracket for easy side 

mount installation – CVC400XL 

 

Specifications 

 

Pick Up Element: 

1/3” CCD

 

 

Pixel Count: 

510 (H) x 492 (V)

 

(250,920 total pixels) 

 

Lens:

 2.14mm f2.0 auto iris

 

 

Minimum Illumination: 

0.5 lux (0.05 ft candles) 

 

Resolution

: 320+ lines (H) x 350+ lines (V) 

 

Field of View

: 120° (H) x 95° (V) 

 

Shock and Vibration

: 9G @ 0-2000 cpm 

 
Weight: 

0.35 lbs.

 

 

Dimensions:  

CVC400

  

(with mounting bracket)

  

W 2.78” x H 2.80" x D 2.80"

 

(without mounting bracket)

  

W

 

2.05" x H 1.57" x D 1.57" 

 

CVC400XL 
(with mounting bracket)

  

W 2.78" x H 5.20” x D 2.33”

 

(without mounting bracket)

  

W

 

2.05" x H 2.05" x D 2.33" 

 

Operating Conditions:

 All weather operation

 

 

Color: 

Metallic Silver 

 

Options:

 Thermostatically Controlled Heater

 

 

Warranty:

 CVC400 - 5 years parts & labor 

 

     CVC400XL – 8 years parts & labor  

 
Extended warranty is available at time of purchase 
or anytime during the original warranty period. 
 
 

Specifications Subject to Change Without Prior 
Notice. 

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

7

Installation Instructions 

Your Car Vision® System should be installed so the 
ignition switch or power switch that controls your 
vehicle’s power also provides power to the Car 
Vision® System. To be in a constant ready state, the 
Car Vision® System consumes a small amount of 
power even when it is in Standby mode. Therefore, 
connecting the system to a pre-ignition constant 
power source or directly to the battery can drain your 
vehicle battery. 
 
The Car Vision® System is designed so that the rear 
mounted Car Vision® camera can have priority over 
any other camera or data input into the display 
provided the blue reverse gear power source lead is 
properly connected and the rear camera is 
connected to the Camera 1 position. (Please see the 
Wiring Diagram provided with your controller). 

 

When the vehicle is placed in reverse, the rear 
mounted camera will be activated and the picture it 
provides will be shown on the display screen. 

 

Always confirm proper operation before travel. In 
multiple camera systems, other camera views can 
also be triggered automatically within a priority 
scheme. If you have any questions regarding the 
proper installation or operation of your Car Vision® 
System please call INTEC @ 800-468-3254 (west) 
or 800-522-5989 (east) 

 

Wiring Diagram 

(Refer to the Wiring Diagram provided with your controller 
or see the Wiring Diagram for your controller on the 
Operators CD.)

 

 

Display Connections 

 

 

1 – Connect cable CVDC6MA (from controller)

 

2 – Connect the Remote Control directly or use 
the optional 5 meter extension cable 
(CVDR5MA). 

 

Display and Controller Installation 

The display should be mounted where it is easily 
viewed and accessible to the driver but not in an 
area that may block or impede the drivers and/or 
passengers airbags. For a dual drive vehicle, the 
display and remote should be placed where they are 
accessible from both the left and right side driving 
position. (An optional swivel base is available.) The 
display should also be mounted in a fashion that 
would prevent glare from sunlight affecting the 
image seen on the screen. It can also be easily flush 
mounted into a cut out in the dash or overhead 
console. Generally, overhead center is a good 
location, but you should determine what location is 
best for your particular installation. Do not obstruct 
forward visibility. 
 
Prior to installation, make sure the display does not 
block the driver's forward or side view in any way. 
 
1. Locate the area in the cab that best 
accommodates the driver and the application. You 
will want to make sure the location chosen is 
adequate to support the display (a metal surface is 
recommended). In cases where the mounting 
surface is plastic support braces may be required. 
 
2. Once you have located the preferred mounting 
position, use the mounting bracket supplied with the 
display as a template for drilling the holes required 
to hold the display in place. When a swivel base is 
required, use it as your template. Be sure to verify 
that the area being drilled into is cleared of all wires 
and other items around or underneath so as not to 
damage anything. 

 

3. After the holes have been drilled, mount the 
bracket with the hardware provided. In some cases, 
the hardware provided may not work in your 
application. You may need to purchase additional 
hardware for your application. 

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

8

4. The controller may be installed anywhere within 
the cab or outside the vehicle provided you stay 
within the available length of the controller to display 
cable. (Installation outside requires the XL controller. 
Do NOT install the M controller outside.) When 
selecting a location make sure you have a solid 
mounting surface and that the controller will not 
come in contact with any of the vehicle’s electrical 
circuits, as shorting to the controller’s metal 
enclosure can occur.  
 
Also be certain to keep the controller and the 
controller-to-display cable away from any source of 
significant heat (see the Operating Temperature 
specs in this manual for the safe operating 
temperature range).  
 
5. The controller-to-display cable (CVDC6MA) and 
the power harness are provided with the controller. 

Install and connect the controller-to-display 
cable and the remote control before connecting 
the power harness to the controller

. The Power 

(red), Reverse (blue), and Ground (black) wires on 
the power harness need to be connected. The 
ground wire should be connected first. To do this 
simply locate a solid chassis ground and secure the 
wire to it. Second should be the power. This should 
be connected to a post ignition +11 to +32 VDC 
power source. Finally, connect the reverse wire. It 
should be connected to the reverse light circuit or 
some other +11 to +32 VDC circuit that is only active 
when the vehicle is put into reverse. When 
connected properly this allows the system to come 
on automatically when the vehicle is placed in 
reverse.  
 
Mount the remote so that it is easily accessible to 
the driver. Please consult your INTEC 
Representative with any and all questions regarding 
installation. 
 
6. Secure the display in the bracket (with the 
mounting knobs provided) and adjust its positioning 
as needed. 
 
 
 
 
 
 
 
 
 
 
 
 

Camera Installation 

For optimum field of view, mount the rear camera 
approximately 10 feet up on the vehicle from ground 
level so that the rear-most part of the vehicle is 
visible at the bottom of the display screen. If this is 
not possible, mount the camera in a fashion that will 
give the driver the best possible view of the area 
behind the vehicle while still aligning the rear-most 
part of the vehicle with the bottom of the display 
screen as a reference. 
 
1. Establish a solid mounting location in the center of 
the vehicle using the guidelines above. Make sure 
that no part of the installation obstructs any lights or 
any part of the driver's view.  
 
2. Position the camera(s) with the mounting bracket 
attached in the location where it will be mounted and 
turn on the system to check the field of view (you 
may have to reverse the camera’s mounting bracket 
to obtain the proper angle). Be certain the field of 
view of all installed cameras provides adequate and 
appropriate coverage for your application. 
 
3. Once the location and angle have been 
determined, use the camera bracket or bracket 
extension as a template to mark the position where 
the holes will be drilled and drill the holes. Make 
sure the area being drilled into is clear of all wires 
and other items before you begin drilling. 
 

 

                   CVC400 Bolt Pattern 

 

1.1

8"

0.5

9"

CVC400XL Bolt Pattern

 

 
 
 
 

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

9

4. Once the holes are drilled, install the camera 
mounting bracket with the mounting bolts provided. 
You may need to purchase additional hardware if 
the hardware provided does not work in your 
application. 
 
5. Mount the camera in the bracket with the 
hardware provided and align it so that the rear-most 
part of the vehicle is in line and viewable at the 
bottom of the display screen. 

 

6. It is recommended that you apply an anti-galvanic 
compound to the camera mounting bolts before 
installation. 

 

7. The CVC400 Molex connector is a push to lock 
type. Simply align the cable connector with the 
camera connector and push until firmly seated. 
   
The CVC400XL connector is a twist to lock type. 
Simply align the keys on the cable connector with 
the ones on the camera connector and push in and 
twist until firmly seated.

 

 

 

Cable Installation 

The following are general tips and precautions to 
keep in mind while routing the cable between the 
camera and controller or the controller and display. 
With the exception of Molex connectors (found on 
the CVU and CVXLP series cable harnesses), the 
entire cable is weatherproof and can withstand 
exposure to cold (down to -40 degrees F), rain, 
snow, dirt, etc. If you feel the environment in which 
the cable is exposed is extremely harsh, you can 
route the cable through a conduit or consult INTEC 
about our optional application cable harnesses for 
extreme temperature or environmentally challenging 
applications. 
 
If exposed to the environment the Molex connectors 
must be weatherproofed. A simple means is to use 
1-inch diameter gum interior heat shrink tubing 
(available from INTEC) to cover the whole connector 
assembly. This will seal and protect the connector 
from direct moisture due to rain, snow, vehicle 
washing, etc. Weatherproof junction boxes properly 
sealed, are another means. One should occasionally 
check the seals to make sure they remain intact.  
We recommend using the waterproof XL or H cables 
and connectors so that heat shrinking is not 
necessary. 
 
DO NOT use electrical tape, slotted plastic conduit 
or silicon only as a weatherproofing.  They may 

protect the connector for a short period of time but 
will quickly lose their ability to keep moisture away 
from the connector and pins. 
 
Other cable installation hints include: 
 
1) Do not attach the cable to moving vehicle parts. 
 
2) Keep the cable at least 12 inches away from any 
significant source of heat.  
 
3) Avoid running the cable along the same side of 
the chassis as the ABS wiring. 
 
4) Route the cable where it is protected from road 
debris or overhead hazards. 
 
5) Secure the cable so that vehicle vibration and 
shock do not loosen it.  Tie the cable down 
approximately every 12 - 18 inches. Insulated P-
clamps are recommended where appropriate. 
 
6) Secure the cable on both sides of a pivot point 
allowing enough cable to extend fully but not so 
much as to cause snagging. Run the cable to avoid 
getting caught in the pivot point. 
 
7) If you have excess cable, do not coil it too tightly; 
avoid crimping the cable. 
 
8) Do not staple through the cable. 
 
Periodic checks of the camera system and its wiring 
will help spot potential trouble areas before they 
result in a system failure. An excellent time to check 
is when the vehicle is in for routine maintenance. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

10

Connector Alignment 

There are three types of connectors commonly used 
in the camera system: Molex, Hirose, and Mil Spec. 
All of which have alignment marks or keys to insure 
correct alignment and proper installation. 
 

Hirose Alignment 

The Hirose panel mounted connector found on the 
display, controller, and certain cameras has an 
alignment mark arrow on the face of the connector 
as shown below. This same mark is found on the 
face of the inline cable mating jack when multi-part 
cable extensions are used. 

 

 
 
Inline cable jack shown below: 

 

 
 
When making a connection, align the arrow on the 
outer shell of the mating cable connector (seen 
below) with the alignment arrow on the face of the 
mating connector and push until locked. 
 

 

 
 

 

Molex Alignment 

 
The Male Molex connector found on the camera 
pigtail has alignment marks on the connector as 
shown below. These marks align with the 
indentations on the Female Molex connector found 
at the Rear (camera) end of the main cable. 
 
 

Alignment Marks

 

 
 
 

Alignment Marks

 

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

11

XL (Mil Spec) Alignment 

The XL (Mil Spec) panel mounted connector found 
on certain controllers and cameras has a 5 way 
keyed alignment as shown below. This same 5 way 
keyed alignment is found on the face of the inline 
cable mating jack when multi-part cable extensions 
are used. 

Main Alignment Key

 

 
 
Inline cable jack shown below: 
 

 

 
 
When making a connection, align the 5 keys on the 
connectors and turn the outer locking ring until 
locked. For XL cables with over molded back shells 
the arrow with the INTEC logo is inline with the main 
(top) alignment key. 
 

 

 

Image Orientation 

The orientation of the image displayed is critical to 
safe vehicle operation. An object on the right side of 
your vehicle needs to be seen on the right side of 
the displayed image.  

 

Orientation Requirements 

Generally if your display is facing rearwards, you 
would want a Mirror image displayed from a camera 
facing rearward and a True image displayed from a 
camera facing forward. The image orientation of 
cameras on the right or left side of a vehicle 
depends on how far off of center they are facing. For 
example; a camera mounted on the right side at 90º 
off of the front would usually require a true image to 
be displayed. But set the camera to 91º off of the 
front and a mirror image may be required. Be sure to 
confirm the image(s) displayed are appropriate for 
your application before operating the vehicle. 

 

How to Change Your Image 

INTEC’s CVC Series cameras are set as default at 
the factory to display a mirror image when used with 
our CVD or CVM Series displays and monitors. 
Should you need to change the default image refer 
to your display’s Operation Guide. 

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

12

Troubleshooting and Maintenance 

Troubleshooting 

 

Display shows a blue screen:

 

Check the cables for obvious damage (i.e. cuts, 
crimping) and the connectors for corrosion or pin 
damage.  Make sure connectors are securely 
connected and free of debris. 
 
If spares are available, swap out one item at a time; 
the camera, controller and associated cabling. 
 

Display doesn’t light up – dark screen:

 

Check the red and black wires at the controller to 
make sure they are properly connected to the 
vehicle power and ground.  See if proper voltage is 
reaching the controller. 
 
See if the fuses on the controller are okay.  If not, 
replace with new fuses. The green LED on the 
controller will be illuminated if the individual power 
circuit is functioning properly. (See specification 
section of the controllers operation guide for the 
proper fuse rating). 
 
Make sure connectors are securely connected and 
free of debris. Check the cable for obvious damage.  
There should be no continuity between any of the 
wires inside the cable.  If shorting has occurred, the 
display and controller should always be returned for 
service and the cable replaced. 

 

Picture is blurry, out of focus or distorted: 

Check the camera and clean any dirt, dust or 
moisture found on the outside glass lens cover.  

If 

any moisture is visible on the inside of the 
camera, remove and return the camera to INTEC 
for service.

 

 
Adjust display controls (i.e. brightness and contrasts) 
to see if picture clears up. 
 
Check voltage on the red power wire to see if 
sufficient power is reaching the controller.  Low 
voltage may cause the picture to blur or darken. 
 

 
 
 
 
 
 
 

I’ve experienced a short in my system and after 
correcting it my image is reversed: 

After a short, it may be necessary to reset the 
display software. (Refer to the displays Software 
Guide on the Installation and Operation CD for 
instructions on resetting the menu). 
 
 

A continuous tone is heard through the remote 
and I have no remote control function: 

Turn the vehicle power off for 10 seconds and turn it 
back on. 
 
Check to make sure the remote control is connected 
properly. 

 

Preventative Maintenance 

The most effective way of reducing camera system 
failure is regular preventative maintenance. At least 
once every two weeks and/or every time the vehicle 
is in for its scheduled maintenance is recommended. 

Although it would be difficult to cover every possible 
scenario, the following are some examples to look 
for: 

1. Physical damage to the camera. Examples: 
cracked camera glass, bent front covers, damaged 
casing or brackets.  

2. Dirt or moisture on the camera’s glass. Cleaning 
the camera’s glass should be done with a clean, soft 
cloth to prevent scratching. For excessive dirt build 
up, you may need to rinse the camera glass with 
water or glass cleaner first. 

3. Scratched camera glass. Excessive scratches on 
the cameras glass can distort the image. Cameras 
with scratched glass should be returned to INTEC 
for service. 

4. Moisture behind the camera glass.  

If this is found, simply removing the cover and wiping 
off the glass will not solve the problem. Repairing 
the source of where the moisture is coming into the 
camera is the only way to prevent it from happening 
again. The camera should be returned to INTEC for 
service.  

5. Damage to the cable and the connector seal. This 
includes the main cable as well as the camera and 
monitor pigtails. Examples: Cuts or abrasions in the 
cable, cuts in the connector seal or a connector seal 
that has come loose.  

Note: Connector sealing is not required in the XL 
and Hirose Camera Series.

  

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

13

6. Dirt on the display. Cleaning the display should be 
done with a clean, soft cloth to prevent scratching. 
For excessive dirt build up you can lightly dampen 
your cloth with water or glass cleaner.  

7. Physical damage to the display, remote or 
controller and its power conductors. Examples: 
cracked display casing, missing parts, exposed 
power wires.  

8. Equipment that has come loose. Examples: 
cables that are not secure, cameras, displays, and 
their brackets which may have come loose.  

9. Educating the drivers on reporting minor problems 
before they become major problems. Example: 
unreported moisture intrusion can result in the 
camera being damaged beyond repair.  

By taking a few minutes to inspect the camera 
system on a regular basis you will ensure long-term 
reliability with minimum cost and down time.  
 
Periodic checks of the camera system components 
and wiring will help spot potential trouble areas 
before they result in a system failure. An excellent 
time to check is each time the vehicle is in for routine 
maintenance. 
 
 

How to get Service 

If none of the troubleshooting suggestions in this 
manual solve your problem, you may need to return 
the product to INTEC for service. 
 
First, call INTEC’s Customer Service Department at 
either our Western Office (800) 468-3254 or our 
Eastern Office (800) 522-5989. 
 
Explain the problem to the customer service 
representative.  The representative will check to see 
if you tried the in-field adjustments and may offer 
alternative solutions for you to try.  If these solutions 
don’t work, you may be asked to send some or all of 
your system to INTEC. 
 
A Return Materials Authorization (RMA) number will 
be issued.  Refer to this number during any future 
contact with INTEC concerning this service. 
 
Please have the following information available to 
give to the customer service representative: 
 
1. The product model number and serial 
number. 
 
2. A description of the problem. 
 

3. The type of vehicle on which the product 
is installed. 
 
4. Your name, address and phone number. 
 
5. The address, phone number and contact 
person of where we should return the 
product after it is repaired if this is different 
than above. 
 
6. Any special requests (i.e. repair 
estimates, expedite return shipment). 
 
7. Proof of purchase. 
 
Send the product, prepaid and insured to the 
closest INTEC office: 

 
 
 

Western U.S. and Canada: 

INTEC Video Systems, Inc. 

Customer Service Department 

23301 Vista Grande 

Laguna Hills, CA  92653  

Attn: RMA______________ 

 

 

Eastern U.S. and Canada: 

INTEC Video Systems, Inc. 

Customer Service Department 

4256 State Route 51 North 

Belle Vernon, PA 15012  

Attn: RMA_______________ 

 

Make sure to package your Car Vision

®

 unit carefully 

to avoid any damage during shipping.  If possible, 
use the original carton and packaging materials.  
Our warranty does not cover loss or damage in 
transit. 
 
Product shipped to us without an RMA number may 
not be accepted or may result in a delay in service.  
Make sure your name, address and phone number 
appear somewhere on the shipping container or 
paperwork enclosed within. 

 

You may also call to inquire about any installation 
issues or concerns.

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

14

Additional Information 

Warranty 

INTEC warrants the Car Vision® Camera, Model 
CVC400(XL), when purchased new, to be free from 
defects in material and craftsmanship.  INTEC will 
repair or replace, at INTEC’s sole option and without 
charge, any part which under normal and proper use 
is found to be defective within the effective period of 
this warranty.  The effective period of this warranty is 
5

 

years for the CVC400 and 8 years for the 

CVC400XL from the original date of purchase from 
INTEC.  This warranty is void and does not cover 
product that has been lost or damaged in shipment, 
subjected to misuse, abuse, tampering, improper 
installation, use on improper voltage or current, use 
contrary to operating instructions, or disassembly, 
repair, or alteration by anyone other than INTEC or 
an INTEC authorized service agent. 
 

IN NO EVENT SHALL INTEC BE LIABLE FOR SPECIAL, 
INDIRECT, INCIDENTAL OR CONSEQUENTIAL 
DAMAGES, OR EXPENSES. THE SOLE LIABILITY OF 
INTEC SHALL BE DISCHARGED BY REPAIRING OR 
REPLACING ANY PART OR PARTS WHICH MAY 
PROVE DEFECTIVE UNDER NORMAL AND PROPER 
USE WITHIN THE CONDITIONS AND EFFECTIVE 
PERIOD OF THIS WARRANTY, PROVIDED THE 
PRODUCT IS RETURNED TO INTEC, DELIVERY 
PREPAID AND INSURED, IN ACCORDANCE WITH THE 
INSTRUCTIONS SET FORTH IN THE SERVICE 
INFORMATION SECTION OF THIS GUIDE. 
 
THERE SHALL BE NO OTHER WARRANTIES, 
EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED 
WARRANTY OF MERCHANTABILITY OR FITNESS FOR 
A PARTICULAR PURPOSE OR ANY OTHER 
OBLIGATION ON THE PART OF INTEC. 

 
This warranty gives you specific legal rights, and you 
may also have other rights that vary from state to 
state.  You should contact the appropriate state 
agency to find out what these rights might be. 
 
Return of the Owner Registration Card is not 
required for warranty coverage.  However, it will 
insure that you are notified with product update 
information.  It will also help INTEC to better serve 
you by answering some important marketing 
questions on the Card.  Any information you provide 
on the Card is for INTEC’s internal use only.  Our 
customer list is not sold or given to any other 
organizations unless required under State or Federal 
laws. 
 
Thank you for your business. 

INTEC Offices 

 
 

Headquarters 

 

Western Regional Sales and Service 

23301 Vista Grande 

Laguna Hills, California  92653 USA 

 

USA and Canada 

Tel: 800-468-3254 

Fax: 949-859-3178 

 

International 

Tel: 949-859-3800 

Fax: 949-859-3178 

 
 
 

Eastern Regional Sales and Service 

4256 State Route 51 North 

Belle Vernon, Pennsylvania 15012 

 

USA and Canada 

Tel: 800-522-5989 

Fax: 724-929-6590 

 

International 

Tel: 724-929-5500 

Fax: 724-929-6590 

www.intecvideo.com

 


background image

© INTEC Video Systems, Inc.  

Revision A July 2013

 

15

Owner Registration 

 

Model: 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 
Name:   

 

 
Address:   

 

 
City:  

State:  

Zip:  

 

 
Serial Number:  

 

(Located on the bottom of the camera) 

 

Purchased from:  

 

 
Address:  

 

 
City:  

State:  

Zip:  

 

 
Date of Purchase:  

 

Date of Installation:   

 

 
Installed on what type of vehicle: Manufacturer:  

 

 
Model:   

Size (length):  

 

 
Installed by: 

Manufacturer __________ 

 

Dealer __________ 

 
 Self 

__________   Other 

service 

shop 

__________ 

 

How did you hear about the INTEC Car Vision® System?     INTEC _____ Distributor/Dealer _____  
 
Trade Show _____ Magazine Ad _____ Article ______ Other equipment user _____ Friend _____ 
 
Previous experience _______ Web Search______ Other  

 

 
What industry magazines do you read?  

 

 
What trade shows do you attend?  

 

 
Why did you decide to purchase the Car Vision® System?  

 

 
 

 

 

 
 

 

 

 
How can we improve our product or service?  

 

 
 

 

 

 
 

Mail Registration to: INTEC Video Systems, Inc., 23301 Vista Grande, Laguna Hills, CA 92653. You may also fax 

it to us at (949) 859-3178 or complete it online by visiting 

www.intecvideo.com/registration.pdf