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Zwana ZS2 Ultimate User Guide

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User Guide

Version 4.0.0

Zwana ZS2 Ultimate User Guide

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Read This First

About This Manual

This manual provides installation, information, usage and operating instructions for Zwana ZS2. It also includes
information and usage instructions for customizing your network to gain optimal performance with Zwana.

How to Use This Manual

Users are advised to become familiar with the complete contents of this manual prior to working with the Zwana ZS2.
Users should also be advised that this manual contains insufficient information to setup a network on an administrative
level.

Information About Caution

This manual may contain cautions and warnings.

SOFTWARE

Access to the Zwana platform software is restricted to users with
authorized or administrative access. Unauthorized instructions to
edit, remove or copy data from the Zwana platform is a breach in
contract terms and warrantee agreement.

HARDWARE
Opening of hardware and breaking VOID seals is a breach in
contract terms and warrantee agreement.

The information in a caution is provided for your protection. Please read each caution
carefully.

If You Need Assistance

For technical support, registered users should contact their service provider.

Trademarks

Zwana is a

Registered Trademark of One Net Limited.

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Contents

ABOUT THIS MANUAL

HOW TO USE THIS MANUAL

INFORMATION ABOUT CAUTION

IF YOU NEED ASSISTANCE

TRADEMARKS

INTRODUCTION

REQUIREMENTS

1.1

INIMUM

LIENT

EQUIREMENTS

INSTALLATION

2.1

ONNECTING THE HARDWARE

2.2

ONFIGURING

OFTWARE ON

WANA

2.2.1

Synchronizing your email database with Zwana

2.3

ONFIGURATIONS

ENU

DMINISTRATOR

)

2.3.1

Providers

2.3.2

Email Addresses

Error! Bookmark not defined.

2.3.3

Vessel Details

2.3.4

Price List

2.3.5

Change Password

2.3.6

Show/Hide Applications

2.3.7

2.3.8

Restricted Ports

2.3.9

Firewall

2.3.10

Network Settings

2.3.11

ZAC

2.4

ONFIGURING THE CLIENT MACHINES

ZWANA USER FEATURES

3.1

PPLICATIONS

3.1.1

Zwana Mail

111

3.1.2

Internet

111

3.1.3

Zwana Crew Apps

111

3.1.4

Custom Applications

111

3.1.5

FileDrop

122

3.1.6

White Board

122

3.2

RDERING

3.2.1

Chat Card Order Form

3.2.2

Admiralty Digital Radio Signals Volume 6

3.2.3

Admiralty Digital List of Lights

3.2.4

Admiralty TotalTide

3.2.5

Planning Station

3.2.6

Voucher Form

133

3.3

OOLS

133

3.3.1

Remote Support

133

3.3.2

Satcom Web Interfaces

133

3.3.3

Start/Stop All

133

3.3.4

Zwana Access Control (ZAC)

144

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3.3.5

Reboot

155

3.4

ENDING

OUCHERS

155

USER INTERFACE

166

GROUP ACCESS LEVELS

166

TROUBLESHOOTING

177

SOFTWARE

177

HARDWARE

188

CONTACT INFORMATION

188

Introduction

Zwana ZS2 Ultimate is developed with specialized applications and user/network control for the remote locations using
satellite communication. Its ability to be a full network server and management tool will centralize applications and tasks
for office and remote users.

Zwana will further secure your network with complete separation between business and personal computers and devices.

Our intention to make Zwana your application server is extended by allowing you to add your own software and link it to
our user friendly web interface. Users have access to all programs and feature from one location.
Each user accesses the interface from a client PC or mobile device through secure user profiles to prevent unauthorized
entry to the server and application settings.

Hardware has been selected to withstand harsh conditions and environments. Dual solid state hard drives minimize
downtime and prevent data loss.

Low cost and maintenance starts with the installation of Zwana. No technician is required for installation as we commit to
a plug n play and pre-deliver configuration. On the spot changes or maintenance are done remotely.

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Requirements

1.1

Minimum Client PC Requirements

Software

Windows XP SP2
Internet Explorer 7

Hardware

1MB RAM

Installation

Zwana ZS2 is designed to connect to the local network of your vessel and manage you connection profiles and user
accounts. ZS2 will also serve as your ships proxy server.

2.1

Connecting the hardware

Zwana ZS2 has a built-in multi-WAN firewall to which your satcom terminals or Wi-Fi antenna are connected. A
separate LAN port on Zwana is dedicated for connection to your ships local network switch.

Connect the satellite terminal to the WAN port on
the Zwana firewall with an Ethernet (CAT 6)
cable. If you only have one terminal, connect it
to port 0. If you have additional terminals,
connect them to ports 2 and 3.

Connect another Ethernet cable from the Zwana

Server network card to the vessels switch. The
Server network card is indicated in the below
image.

Below diagram shows complete network setup

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2.2

Configuring Software on Zwana

Zwana is designed with the intention to install all the ships applications on its reliable hardware. IT administrators
have access to install software however Zwana Mail is already pre-installed before delivery. To migrate your existing
email database please follow the below instructions.

2.2.1

Synchronizing your email database with Zwana

ZS2 will be taking over the mail server responsibility and the following procedure will assist you transfer your
emails, contacts, addresses, etc. from your computer to Zwana Mail. Before starting this procedure make sure
Zwana is connected to the ships network and has access to the communications computer.

Migrating from AmosConnect 7 to Zwana Mail
In order to migrate the data from AmosConnect 7 you will need to push all the mail to Outlook Express and then
synchronise with IMAP to Zwana Mail on Zwana.

If you do not already use Outlook with AmosConnect 7 then follow the below steps to create a POP3 account in
Outlook Express. If you already have your emails in Outlook then skip to part (B).

In Outlook Express go to Tools > Accounts…

Click Add > Mail…

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Enter your vessel name as the display name and click Next

Enter your AmosConnect 7 email address and click Next

Enter 127.0.0.1 for Incoming Mail and Outgoing Mail then click Next

Enter your AmosConnect 7 username and password for Account Name and Password

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Click Finish

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Once the account is created open AmosConnect 7 then click Send/Receive in Outlook. All emails from AmosConnect 7

will be transferred to the Outlook Inbox.

IMAP sync to Zwana Mail. This will transfer all your email from Outlook to Zwana Mail.

In Outlook Express, go to Tools > Accounts…

Click Add > Mail…

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Enter Zwana Mail as the display name and click Next

Enter your Zwana Mail email address and click Next

Enter the IP address of Zwana (default is 192.168.2.1) for Incoming Mail and Outgoing Mail then click Next

Enter your Zwana Mail username and password for Account Name and Password

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Click Finish

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Now you will see the Zwana Mail account. You may click yes is asked to synchronise the folders.

You are now able to drag any emails needed from the AmosConnect 7 account to Zwana Mail account and they will
appear in Zwana Mail. Once all emails have been copied you may delete the Outlook accounts as they are no longer
needed.

NOTE:

It is important NOT to use AmosConnect 7 once Zwana has been installed on the vessel. It is recommended to

remove AC7. The only reason to keep it would be for backup purposes.

2.3

Zwana Configuration (Administrator only)

Once you log into the Zwana web interface with the administrator account you have access to the configurations
menu for setting up Zwana specific details.

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2.3.1

Providers

You are able to connect up to 3 providers with Zwana using multi-wan failover, round robin or link aggregation.
Zwana firewall will automatically switch to the next available provider according to the priority list of ports 0,1,2

Administrator account > Providers

Select Provider to configure

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Enter caption to name the provider

Enter the IP address of the provider router

Specify the monthly Data Plan in MB if any.
This will alert when vouchers purchased are
exceeding the monthly data package.

Click Save

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You are also able to change the IP of the
firewall under the providers section.

2.3.2

Email Addresses

Set the email addresses for the chat card orders and remote support.

Administrator account > Email Addresses

Select Chat Card Email(s) or Remote Support
in Address Type

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Enter email address to receive order. Multiple
email addresses can be entered separated by
comma “,”

Click Save

2.3.3

Vessel Details

Set the vessel name, short name, Zwana serial number and captain’s email address.

Administrator account > Vessel Details

Captain’s email to always be completed

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Click Save

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2.3.4

Price List

Price per megabyte or minute will be used to calculate Internet voucher charges.

Administrator account > Price List

Set the price per megabyte and/or minute for
each provider (WAN)

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Click Save

2.3.5

Change Password

Change the Administrator password

Administrator account > Change Password

Enter old password

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Enter new and confirm

Click Save

2.3.6

Show/Hide Applications

Select which icons to show on the web interface for each role according to the features and apps required.

Administrator account >
Show/Hide Apps

Tick the box for each app
required under the role

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Click Save

2.3.7

Login time limit

In the case of a shared crew PC you can specify the maximum time a user can be logged in. Once the time is
reached the user has to wait 5 minutes before being able to login with the same account. This limit only applies
to the crew role.

Administrator account > Login time limit

Select provider

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Enter the time limit (minutes) or leave blank
not to have a limit.

Click Save

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2.3.8

Restricted ports

Block a user or role from using specific ports such as HTTP (80). This is our mini firewall to apply to the users
instead of PC’s. The purpose is to avoid a user from using a business account for personal use.

Administrator account >
Restricted Ports

Select the user

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Click Add or Add per Role

Enter the port number and
details (name)

Click Add

To remove or edit, select the
user and click Edit or Edit per
Role

NOTE:

The blocked ports will show

under all usernames even when role
is blocked.

2.3.9

Firewall

Access the firewall to view statistics or make changes.

Administrator account > Firewall

NOTE:

Please refer to the WatchGuard user manual

for more details.

2.3.10

Network Settings

In the network settings you can set 3 parameters.
1.

Local ports to log: By default Zwana does not log and ports on the local network. If you want to deduct
traffic done between a PC and Zwana then the port should be added here. Eg. Outlook messages

Non-tracking IP’s: Traffic the local machine is using but the firewall blocks are added here. Eg. Multicasting

White list: White list a PC from Zwana Access Control be entering IP or MAC.

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Administrator account > Network Settings

Enter port then click Add

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Enter IP or IP range then click Add

Enter IP or MAC for white list then click Add

NOTE:

There is no save button on this page as the

settings are saved once you click Add.

2.3.11

ZAC

Refer to Zwana Access Control in Section 3 of this document

2.4

Configuring the client machines

There are a few settings to be changed in the network configuration and web browser of the client machines to
access the Zwana interface. If you are not using the minimum required browser version stated in the requirements
section please upgrade before completing the below steps.

2.4.1

Network configuration

ZS2 is designed to be a DHCP and DNS server for your network. If your computers have manually assigned static
IP addresses they have to be configured as below. If a static IP is NOT manually configured and you want Zwana
DHCP to assign, please ignore below settings as they will be applied automatically.

IP Address:

<Specific to network> (Default is 192.168.2.50)

Subnet Mask:

255.255.255.0

Gateway:

<IP of Zwana> (Default is 192.168.2.1)

Primary DNS

: <IP of Zwana Firewall> (Default is 192.168.10.1)

Alternate DNS

BLANK or IP of your server

2.4.2

Internet Explorer configuration

Tools > Internet Options > Security
Select Trusted sites then click the Sites button.
Add the below address to the trusted sites list then click close. Please make sure “Require server verification” is

NOT

checked.

http://192.168.2.1 (default setup)

http://zwana

Please also endure Java script is allowed in the Custom Settings

2.4.3

First use

When you login to Zwana you will enter the user Interface which has all your applications, ordering and tools in
one place. If you click on an application that needs to install on your computer you will be requested to install. No
CD or USB is required because all the software installation files are stored on Zwana.
You have to be logged into Zwana to use ANY application that requires a data connection. When you are not
logged in Zwana does not allow any data to be transferred.

Open you internet browser

If you have an active internet connection you will be directed to the Zwana login page where you can login to your
account. If you are not directed to the login page you do not have Internet. Please manually enter http:\\zwana in
the address bar

iii

When you have logged in with your account you can start using Zwana and your applications

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Please remember to logout of your account when you leave your computer. If you remain logged in, your account is
active and the user allowance may be consumed

NOTE:

You may need to allow Java to run on your

browser. If you see a message like the one to the right
please select “I accept…”, click Show Options, Select
“Do not show…” then click Run.

Zwana User Features

3.1

Applications

As a server application, zwana is a reliable unit to house your software which is accessed by networked computers via our
user interface. Programs that require installation on the client PC’s will be installed via one time installation setup wizard.
No separate installations are required for any software that runs with zwana.
Zwana has reserved two additional custom application spaces which allow you to pre-install your own software required
for your vessels.

3.1.1

Zwana Mail

Zwana Mail is pre-installed on Zwana with all licenses, mailboxes, configurations, etc. setup and
ready to use for your vessel.

How to use it

Click on the Zwana Mail icon

A new login window for Zwana Mail will open. Enter you email address and password.

NOTE:

For detailed instructions on Zwana Mail please see related documentation: Zwana Mail user guide

3.1.2

Internet

Although all Internet traffic is compress with Zwana we have added a page with popular links light
in data for further savings.

How to use it

Click on the Web Browser icon

A new Window will open in a compressed browser client. You can start web browsing immediately with caching and
up to 80% compression

3.1.3

Zwana Crew Apps

Zwana Crew Apps is pre-installed and activated on zwana for each vessel. The service runs on
Zwana and the client installed on the required client PC via the setup wizard.
If a crew member prefers not to use a personal webmail account, Zwana Crew Apps allows offers a pre-pay
Email, SMS, Instant Messaging and Browsing service through registration cards with a private account. This
account is easily transferable to other vessels so there is no need to register again.

How to use it

Once you have received your registration card from the Captain, click on the Zwana Crew Apps icon

iii

First time registration to setup account details

Receive registration confirmation within 24 hours

NOTE:

For detailed instructions on Zwana Crew Apps please see related documentation: Zwana Crew Apps User guide

3.1.4

Custom Applications

Install your own applications on Zwana and link them to the user interface. The application server
feature of Zwana is not only for our software but yours too.

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How to use it

Click the icon and start using your software

3.1.5

FileDrop

Drop files into a secure folder for backup or sharing.

How to use it

Click the icon to open the FileDrop and drag/drop files or folders

3.1.6

White Board

Messages from the office will appear on the White Board as notifications or instructions

How to use it

View the announcements on the white space on the right side of the screen.

3.2

Ordering

The ordering section provides the users with an easy and consistent method of ordering.

3.2.1

Chat Card Order Form

A standard order form for Inmarsat or Iridium pre-pay chat cards. Once the form is submitted
and sent via email, the order will be sent out to the specified email address(s).

How to use it

Click the Chat Card icon

Fill out the required fields

iii

Once you submit the form your order will be in the Zwana Mail queue

After sending out the order you will receive an email with the ordered chat cards

3.2.2

Admiralty Digital Radio Signals Volume 6

Admiralty Digital Radio Signals Volume 6 provides maritime radio communications information
for pilot services, vessel traffic services and port operations worldwide. More than 3000 service

locations are updated quickly and efficiently via email or CD every week. Now accepted in place of the paper
version by a growing number of flag states.

How to use it

If you have a software license, click the icon to install/open ADRS6

NOTE:

For detailed instructions on ADRS6 please see user guide.

3.2.3

Admiralty Digital List of Lights

The Admiralty Digital List of Lights provides light and fog signal information for more than 70,000
unique light structures worldwide. Users can get weekly updates by email and CD or access the
information online as soon as it becomes available. It is now accepted in place of the paper version by a growing
number of flag states.

How to use it

If you have a software license, click the icon to install/open ADLL

NOTE:

For detailed instructions on ADLL please see user guide.

3.2.4

Admiralty TotalTide

The world's most comprehensive tidal prediction program provides fast, accurate tidal height and
tidal stream predictions. The software automates the prediction process, reduces the possibility of

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user error and provides an easy means of viewing both underkeel and safe overhead clearances. It contains tidal
information for over 7,000 ports and more than 3,000 tidal stream stations worldwide. It is now accepted in place
of the paper tide tables as carriage compliant by a large (and growing) number of flag states.

How to use it

If you have a software license, click the icon to install/open ATT

NOTE:

For detailed instructions on ATT please see user guide.

3.2.5

Planning Station

The Admiralty Vector Chart Service (AVCS) brings together Electronic Navigational Charts (ENCs)
from national Hydrographic offices around the world and new ENC coverage produced by UKHO
in co-operation with Foreign Governments to provide comprehensive, official, worldwide coverage.

How to use it

Click the icon to install/open Planning Station

NOTE:

For detailed instructions on Planning Station please see user guide.

3.2.6

Voucher Form

Operator and Crew roles are able to order vouchers or top-up’s to their existing Zwana account. Once the
voucher is submitted the Captain role will accept the voucher purchase and the credit is added to the account.

How to use it

Click the icon to install/open Planning Station

Fill out the required details

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Click Submit

NOTE:

Your voucher will be pending for the captain’s approval. Once paid and approved the credit will appear in your

account.

3.3

Tools

Support and configuration made easier through Zwana with remote access.

3.3.1

Remote Support

Remote connection support is available on request by users under Captain role. Once connected
to the vessel you can remote into any other computer on the local network.

How to use it

Click the Remote Support icon under the Tools section

Enter the vessel name and description of the issue

iii

Click the send button and the support request will be queued in Zwana Mail. Once you make a connection the
request will be sent out

A support person will connect to your Zwana

3.3.2

Satcom Web Interfaces

Administrator and Captain roles can access the web interface of the satcom terminals in one click.
Web interface’s can be used to open/close data sessions or manage settings for the terminal.

How to use it

Click on the icon to open the web interface

3.3.3

Start/Stop All

In case of an emergency or just for restrictions the captain has the option to logout and block
all or selected users from Zwana. This will free up bandwidth for higher priority tasks.

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How to use it

Click on the Start/Stop icon

A page will open with a list of users that can be blocked or already blocked. Select all or specific users

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Click Block or Unblock to apply (remember to unblock users when you are done)

3.3.4

Zwana Access Control (ZAC)

Create, edit and delete Zwana users from ZAC and set usage control. ZAC is used by the
captain so sell and view internet vouchers for crew members.

How to use it

Launch ZAC interface

Click on the ZAC icon from the interface

Create a new user

Click Create from the menu

Select the type of user (access level). See
Section 4 for access level details. For captain
role you are asked for ZAC access. See note*

iii

Enter a Username (ID) for the user

Enter Password

Select the allowance and amount for each
provider (WAN) connected to Zwana. Zwana
can take up to 3 providers

Click Add User

* For Captain roles:
- ZAC Full access allows all features.
- ZAC Basic access only allows captain user
voucher features. No user features (add, edit,
delete).

Edit user

Click Edit from the menu

Edit the details needed. You are unable to edit the User ID. If needed, you have to create a new account.

iii

Click Update User to save the changes

Delete user

Select the user from the ZAC home page

Click Delete from the menu

iii

Once confirmed the user will be deleted

NOTE:

You are unable to delete a user that is logged into Zwana. Once a user is deleted, the IP records remain stored in

the database for 3 months

Set Max Users

Click Set Max Users from the menu

The total number of users in Zwana is displayed. Enter the maximum number of user that you want to allow to be

logged in simultaneously. If you leave the field blank and set the feature is disabled.

iii

Click Set to complete or Go Back to cancel.

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Purchase Crew Internet Vouchers
Internet vouchers can only be purchased for existing users. If a new user wants to purchase a voucher please first create
the user with “voucher to be purchased”.

Click Purchase Voucher from the menu

Enter the users full name

iii

Select the user from the list

Enter crew and cash to master ref.

Select the voucher type for minutes or MB

Enter the amount to be purchased

vii

Once complete you can print or close the
voucher

NOTE:

Once the voucher is closed or printed a

copy will be sent to the captain’s email address

If you approve a voucher that exceed the amount
specified in the Data Plan, a warning will come up
that the voucher being approved is exceeding the
monthly data plan of the provider.

View Crew Internet Vouchers
Internet vouchers can be viewed from the ZAC interface in case crew members have queries about previous purchases.

Click View Voucher from the menu

The list of purchased vouchers will appear with all details from the order

3.3.5

Reboot

In case Zwana is installed in an inaccessible location on the vessel we have included a quick
reboot button on the interface.

How to use it

Click the Reboot icon

A pop-up message will appear asking you to confirm reboot

Yes will reboot the server and logout any users that are logged in

No will cancel the reboot

NOTE:

Please allow up to 5 minutes for the system to come back online. During this time users will not be able to access

the login page. Internet Explorer should be closed during this process and only opened once Zwana is online again. If you
open IE before you will not be directed to the Zwana login page.

3.4

Pending Vouchers

When a crew member has ordered an Internet voucher, the Captain role will be notified by a counter on the top of
the Zwana user interface.

How to use it

Click on the pending vouchers counter

iii

Select the voucher and Approve/Decline

If approved, continue to add CTM ref the
confirm

Print or close voucher

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NOTE:

This window shows the total MB’s

purchased and available for purchase versus the
total MB’s used in the current month. This is
relevant to the amount specified in the Data Plan.

User Interface

Group Access levels

New users are created under pre defined groups. Each group controls the access level and software available to the user.
The groups are defined below and access levels in the tables listed.

Administrator

– Office administrator login for settings

Captain

– Captain to access applications, orders, tools and user control.

Operator

– Users for access to email via AmosConnect and Crew Centre. (Ch. Officer, Ch. Engineer, etc.)

Crew

– All crew members to access Crew Centre and controlled browsing.

Captain

Operator

Crew

APPLICATIONS

Zwana Mail

Internet

Zwana Crew Apps

Custom Applications

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ORDERING

Crew ChatCard order form

ADRS6

ADTT

ATT

Planning Station

Voucher Form

TOOLS

Remote Support

Satcom 1 Web Interface

Satcom 2 Web Interface

Satcom 3 Web Interface

Zwana Access Control (ZAC)

Reboot

SOCIAL NETWORKING

MSN, Yahoo, Gmail, Facebook,
Twitter

Troubleshooting

The first and most important step in troubleshooting is to identify the source of the issue. Is it hardware of software
related? The below table takes you through solution steps for possible scenarios.

Issue

Details

Solutions

Zwana login page does not appear

If the login page does not appear when
IE is opened this could be the following
issues:

Zwana is not turned on

Zwana is not connected to the ships
network

Client computer is not connected to
the ships network

Zwana service has stopped

Make sure all network cables are
firmly connected

Reboot Zwana from the interface
reboot button

IP address not assigned to client PC Zwana DHCP service is not assigning an

IP address to a client PC. These
solutions steps for this issue should only
be done if the computer is set to obtain
an IP automatically. This is NOT for
manually assigned static IP’s.

From the client computer go to
Control panel > Network
Connections. Right click on the Local
Area Connections and disable it.
Once disabled, double click on the
Local Area Connection to enable it
again.

Reboot client PC

Software

Operating System

Windows Server 2008 R2 Foundation

Anti-Virus

ESSET NOD32

Control

ZAC v4.0.0

Interface

Zwana v4.0.0

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Hardware

Dimensions

215(d) x 44.5 (h) x 425 (w) mm

Weight

Base unit 7KG

CPU

Intel i5 2.9GHz

Cooling

Aluminium chassis, Heat sink system

PSU

2x External AC/DC 19V (Redundancy PSU)

RAM

8GB DDR3 SDRAM

Storage

120GB SSD (Upgradable to 2 x 120GB with RAID1)

Features

SERVER: 2 x Ethernet (1x Gigabit, 1x 10/100) FIREWALL: 5 x Gigabit

Mounting

Desk or Rack mount

Front Panel

Power / HDD activity LEDs / PSU status LEDs / Firewall Status LED / Start / shutdown switch

Rear Panel

2x 19V DC power in / 4x USB2.0 / 2x 10.100.1000 LAN / HDMI / Firewall reset / 5x Firewall
ports / Service port / firewall service USB

Operating Temp

C - 50

C ambient

Contact Information

Please contact your service provider for sales and support.

One Net Ltd.

SUPPORT

SALES

support@onenet.com.cy
+35725828999

sales@onenet.com.cy
+35725828999